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Terms and Conditions for all Seminars and Workshops

Training with Trischel

These terms and conditions apply to all Trischel Seminars and Programmes
The training we provide is as per the information we advertise, however we reserve the right to update the information, the venue or the trainers as advised by our Training Development Team.

Our payment terms:

  • A 50% deposit is a requirement to reserve your place on any of our public seminars or Workshops.
  • Payment in full must be received before the commencement date.
  • For details of direct debit contact Trischel Administration on 07 5220 0277.

Cancellation Policy

  • The course fee is non-refundable; however you may transfer to an alternative course date without charge.
  • In exceptional circumstances a refund of no more than 50% of all payments made may be negotiated with Trischel’s Admin Manager..

If you believe you have grounds for complaint..

We are confident that we will deliver the programme to your utmost satisfaction, however

  • If you are unhappy with any part of the programme, please email info@trischel.com.au with 'The Training Development Team' in the subject line, within 30 days of completing the training.
  • We take pride in the quality of the training we provide and will investigate any complaint which relates to it, however we can only pass onto the relevant organisation any complaint about the venue or the catering of external venues.

Our materials

  • Training materials, Seminar and Workshop content has been developed by the Trischel Training Development Team and is copyrighted to us. Any reproduction or distribution is not allowed.
  • You may not use our logo without our written permission.
  • Audio and video recording during workshops is not allowed.
  • Occasionally we film trainers and your attendance at the seminars and workshops gives us the right to use your image and voice in any recordings without payment to you.

Permission to use testimonials

if an event participant provides a testimonial about Trischel Pty Ltd, one of our events or our trainer, Trischel Pty Ltd may use the testimonial, in part or whole, to promote Trischel Pty Ltd, the event of the Trainer inany format or medium at any time.

Personal Information

The personal information on our booking form is being collected by or on behalf of Trischel Pty Ltd (ACN 141 123 444) to register you for any of our events and to facilitate the conduct of that event. If you don't provide us with your name and contact details, you will not be able to participate in the relevant events applied for.

We may use your personal information to inform you about related products and services offered by Trischel Pty Ltd (and or its subsidiary companies/businesses).

If you have marked the boxes (on applicable forms or opt ins) to indicate your interest in areas which may be covered in new materials, updated information or events available from Trischel Pty Ltd, we may also use your details to inform you about those new materials, updated information or events.

Your information is used solely for Trischel Pty Ltd and is not on sold or given to any third party. You have the option to unsubscribe at any time.

General Information

The programme may contain material that is in the public domain.

  • If we change the venue, even at short notice, we will of course inform you.  However, we will not be liable for any additional costs you might incur due to this change.
  • It is not our policy to cancel programmes but if we have to do so, we apologise for any inconvenience but refunds will be limited to 50% of the total cost.
  • In the event that Trischel is liable to any extent under this agreement liability is limited to the amount of the fee paid by you.

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FOR YOUR INFORMATION

Our trainers abide by the Trischel Code of Professional Conduct

As a staff member, a trainer or a contract officer of ‘Trischel’, I have agreed to:

  1. Maintain my personal and professional standard at all times.
  2. Treat all clients and potential clients with respect and confidentiality; and respect that right to privacy except where otherwise required by law.
  3. Continue to upgrade my personal skills and knowledge.
  4. Refrain from offering professional advice which may be confidential, misleading or where the accuracy of the information is difficult to assess.
  5. Continue to work with the Training Development Team to maintain the standards of Trischel programmes, and
  6. Accept and implement feedback from participants and clients in regards to Trischel Programmes.